FAQ's
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Technical Support and FAQ's | ||
FAQ's |
Frequently Asked Questions | ||
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Technical
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1. What states can I use this course
in? Currently, our real estate continuing
courses are approved for real estate salespersons and brokers in New York State.
While our "live" classroom (taught) courses are approved for appraisers, our
internet delivered courses are not approved for appraisers.
2. I understand that the course is 7.5 hours, but how short a time can I take
the course in and get full credit? All of
our courses are 7.5 hours (450 minutes) and the minimum time is 6 3/4 hours (405
minutes).
3. How much time do I have to complete the course?
All courses will be available to our students for 1 year from
the purchase of that course.
4. How do I know that you have my time (logged) correctly?
Our database collects information from our students at
2 times. The first time is when you log-in to go to your course(s), and the next
time is when you enter a chapter. Each time, a Java® applet will connect with
you computers internal clock temporary internet files and log both the time you
start and stop the course, as well as the course pages visited. This information
is sent to us when the student clicks on the "Send us your work" button on the
last page of each chapter.
If you loose you connection, or are thrown off the course due to "inactivity",
or you never press the button at the end of the chapter, will will not get your
work and nothing will show up in our database or your "homepage".
It is possible to log-in at 9:00 AM and not enter a chapter for 5 minutes, and
therefore, when you check your work, there might be a 5 minute difference
between the time we show and the time you feel you were on-line. In all cases,
our time will be considered the correct time.
Under certain circumstances our technicians may give up to 30 minutes of course
credit for 1 chapter of a single course. Under no circumstances will any more
then 30 minutes per course be given to any student for technical problems.
5. What type of help can I expect? We offer 24/7 technical support at:
www.mbheducational.com/support.htm
We offer both email (info@educate-now.com)
and phone support (toll free: 1-888-851-9880) Monday through Friday from 8:00 AM
to 8:00 PM and on holidays and weekends from 10:00 AM to 2:00 PM.
We do not offer licensing support. Please call your course vendor or NYS Dept.
of State, Division of Licensing for any licensing questions. To visit the NYS
DOS, click HERE.
We also do not process course completion certificates. For questions about your
certificates, please contact your course vendor.
6. Do I have to complete each chapter to get credit for that chapter?
You will need to complete each chapter to get
credit for that chapter, however you can get credit for any time on-line by
simply clicking the "End" button and then the "Send us your work" button. Just
remember that you can't "bookmark" this location, so you should write down the
chapter and page number before you "send us your work" so that you will know,
upon returning to the course, where you left off.
7. Who do I call for support?
For sales and
technical support call us at 1-888-851-9880 or email us at:
info@educate-now.com
For questions about your course completion certificates, please contact your
vendor. Here is a current list of our vendors;
Greater Capital Dist. Board of Realtors 518-489-5476 or
www.gcar.com
Manfred Real Estate Education Center 800-559-7352 or
www.manfredrelc.com
New York State Assoc. of Realtors 800-239-4432 or
www.nysar.com/files/realtor_education.html
Otsego-Delaware Board of Realtors 607-432-4331 or
www.odbr.com
Professional Career Center 800-777-8262 or
www.procareercenter.com
Real Estate Education Center 718-375-2266 or
www.reedc.com
For questions about licensing or continuing education requirements, email the
New York Department of State, Division of Licensing at:
www.dos.state.ny.us/lcns/realest.html
8. Do I "download" my completion certificate when I have finished the course?
No, all certificates
are sent to you within a week or two by your course vendor, listed above.
9. When can I renew my license? As soon
as you have successfully completed your 22.5 hours of continuing education and
have received a "Course Completion" email from us (on course taken through MBH).
You do not need to have, in hand, the actual certificates to renew, as long as
you know you have completed the required 22.5 hours.
10. What happens if I loose my internet connection, or having a "screen freeze"
while taking a course on-line?
Unfortunately, two things we can not verify, is your internet connection, or
some unknown Windows® problem, and as such, take no responsibility for any loss
of work, due to the loss of an internet connection or screen freeze. Our
software can collect any data sent by any unknown source (such as improper
log-in) so long as the student knows the exact date and time the work was done.
No student can receive more then 30 minutes credit for any technical problem.
11. Who is the course instructor and how do I contact him/her for help or
information? Currently, all our real
estate continuing courses are taught by Mr. Hal Zucker, ITI. Mr. Zucker can be
reached by calling any of our telephone numbers (see below) or by email. All
instructional calls and emails are answered exclusively by Mr. Zucker, usually
the same day. To contact Mr. Zucker by email, just click the "Ask Instructor"
icon located on the Student Home Page.
12. What is the MBH Refund Policy? MBH will refund the full amount of each course
purchased for up to 3 months from purchase if the student has taken less then 3
chapters of that course, or has technical problems during the first 3 months
after purchase. MBH reserves the right to refuse ANY refund after 4
months.
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Our Technical Support is divided into 2 areas, On-line and CD. If you are a CD student, click HERE. http://www.mbheducational.com/cdsupport.htm
COURSE RUNS DIFFERENT ON DIFFERENT COMPUTERS
WORK DOES NOT GET LOGGED PROBLEM
PURCHASE PROBLEMS: Some
students may have a problems purchasing a course. Below are the 3 most common
problems.
1. The "Order" won't go through (or you get an "Error" message)
or are directed to a page that will not load.
2. You get a "Duplication" error.
3. You get a Windows® error (which usually includes an error number)
All of these problems are from one of two conditions. The first is ONLY for
Problem 1. above and means you have spy-ware. To solve this problem go to
http://www.mircosoft. com. When that page loads, under Popular Downloads find
Microsoft® Defender (Bata). It is free and you should have it anyway. Download
it and install it. Then run it to get rid of your spy-ware. After cleaning your
computer, try to purchase again. Everything should now be fine. All other
problems are database problems and can only be solved by us at our
end. Please call our toll free number (888-851-9880) and leave your name, phone
number and the course or courses you are trying to purchase. We will complete
your order and call or email you when the problem is resolved. We can resolve
these issues immediately during the business hours described below.
START PROBLEMS: After you purchase one of our courses, you are automatically emailed a receipt as well as a "Start" or "Log-In" location. It is very important that you enter our course from the correct location. If you did not receive this email, it is possible that you gave us the wrong email address, or your email program blocked our email from reaching you. If this is the case you should call us to check the email address. Just in case this happens to you we have created a log-in location which will work for all of our students and all of our courses. Please bookmark this link for future log-ins. Go to the "Returning Students" section and log in. http://64.27.69.231/courses/Online.asp?SID=1
COURSE LOADING PROBLEMS: 90% of our tech calls come from students who can not get the course to load. Of these students, 95% of them have a "Pop-up" or "Ad Blocker" installed. Our regular deployment opens a new window for the course and if the student has a pop up blocker installed and enabled, the course does not load and the student just gets our background page. If this happens to you and you know how to turn off your pop up blocker. If this works, great. If this does not work, don't waste time trying to figure it out, just take the entire course using the "Alternative" deployment located just to the right of the regular deployment. The courses are exactly the same.
POP-UP BLOCKER PROBLEMS: See above.
FROZEN SCREEN PROBLEMS: Unfortunately, two things we can not verify, is your internet connection, or some unknown Windows® problem, and as such, take no responsibility for any loss of work, due to the loss of an internet connection or screen freeze. Our software can collect any data sent by any unknown source (such as improper log-in) so long as the student knows the exact date and time the work was done. No student can receive more then 30 minutes credit for any technical problem.
COURSE RUNS DIFFERENT ON DIFFERENT COMPUTERS: Many of our students take their course on multiple computers. 99% of the time there are no problems, but sometimes when the other computer is the office computer and the office has security settings set "High", the course either will not load, or loads but the work is not received by us. MBH takes no responsibility for these issues. We suggest that if this happens to you you only use your home computer.
WORK DOES NOT GET LOGGED PROBLEM: The only 3 reasons we have documented this problem are as follows; a.) You have security settings on your computer that are blocking the email from getting to us, b.) You do not have Windows® Media Player on your computer or c.) You have lost your internet connection. We suggest that both "b" and "c" will be self evident and you should have no problem correcting these. As for your security or network settings, we suggest you choose a different computer or contact us for the CD version of our courses.
SETTINGS OR BROWSER PROBLEMS: We now support the following browsers; a.) Microsoft® Internet Explorer™ 5.5 SP1 and later, b.) Netscape Navigator® 7.2 or later, c.) Foxfire 1.0, or d.) Mozilla.
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